Return policy

If you need to return or exchange your order for any reason, we're here to help! We offer free returns or exchanges within 7 days from receipt of the order. You can return the product in exchange for a shopping voucher , a different product or a refund direct with the original payment method.

We ask that you take note of the following exceptions to our return and exchange policy:

Here are some examples of common exceptions.

  • Since our articles are personalized this determines the loss of the right of withdrawal, unless there are manufacturing defects.
  • Discounted items are final and cannot be returned or exchanged
  • Returned items must still have the label and must be returned in the original packaging
  • Returned items must not show visible signs of wear or use

To initiate a return or exchange, complete the following steps:

  1. Submit all items to us using the required label

Further information:

  • Within 15 working days of the request we will receive the refund, the replacement product or the shopping voucher

Contact information for further